Briefing Note for MSF Staff: Case Management Service
This 1-page document provides an overview of the MSF Telemedicine Case Management Platform, how it works, who can use it, and what to expect.
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User Manual: Case Management Service
English Version: Version française:User Manual: Secure Messaging Service
English Version: Version française:How do I notify my Medco about a case I have posted?
FOR PROJECT MEDICAL STAFF: If your Medco has a telemedicine user account, they will be able to see all of the cases you post. However they will not receive email notifications when new cases have been posted. If you would like to alert your Medco to ...How do I download or save my patient's case as a PDF?
Only staff who work in MSF projects or coordination can download/save cases. The PDF copy will include all discussions and case attachments Instructions for downloading/saving a case: First, log in to your account and open the case you wish to ...How do I add a comment or attachment to a case?
To add additional information to a case you’ve uploaded, or to respond to a specialist, follow the instructions below: Step 1: Open the case and scroll down to the Comments section Step 2: Type your comment in the box Step 3: If you want to add an ...