How do I compress a large video file?
If your video attachment is too large, you may not be able
to upload it to the Telemedicine platform. You can follow the instructions
below to compress your file which will make it smaller and easier to upload to the Telemedicine
platform.
First, save
your video file to your computer.
Next, open “VLC
media player” (this is a common pre-downloaded app available on many desktop
devices)
1. Click Media
2. Select Convert / Save
3. Click Add and select the file you wish to compress
4. Click Convert / Save
5. Click the Tool icon
6. Click Video codec
7. Click the Video checkbox
8. Click Resolution
9. In the box
labelled Scale, type 0.5
10. Click Save
*You may be asked
to make a Profile name for this step. You can name it Compression
and use this setting in the future
11. Click Browse and choose a location to
save your compressed file
12. Click Start
Now your
compressed file will be saved on your device. You can upload it to the Telemedicine
platform as you normally would.
If you experience any issues, email us at
telemedicine@toronto.msf.org or click Contact
Us below
Related Articles
How do I compress multiple large files?
If your internet is too slow or your attachments are very large (over 200 MB), you may have difficulties uploading them to the Telemedicine platform. Try uploading files one at a time, or you can try compressing the files to a Zip folder. ...
I'm having difficulties uploading attachments to my case, what can I do?
Common Issues: If the files you are trying to upload are too large, or your internet speed is slow, you may have difficulty uploading attachments. You may notice that if you try to press Send, nothing happens, or you may see the error message below: ...
User Manual: Case Management Service
English Version: Version française:
How do I reopen a case that has been closed?
Once a case is closed, no additional information can be added. However, you can create a new case and attach a PDF download of the patient’s previous case as reference. 1. Download your case (PDF) First, log in to your account and open the case you ...
How do I download or save my patient's case as a PDF?
Only staff who work in MSF projects or coordination can download/save cases. The PDF copy will include all discussions and case attachments. Instructions for downloading/saving a case: First, log in to your account and open the case you wish to ...