What should I do if I’m not able to respond to a case?

If you are unable to respond to a case without reasonable delay, you should REFUSE the case so it can be re-allocated to another specialist.

If you are unable to respond to a case because you are on holiday or leave, you should mark your profile as unavailable. For instructions on updating your availability, click here

IMPORTANT NOTE FOR SPECIALIST INVOLVED IN CLINICAL CASE DISCUSSIONS (CCD)

If you are a specialist working with the Clinical Case Discussion (CCD) service, please do not refuse cases.

In CCD, you are not expected to immediately respond within the case, as you will discuss the case during the scheduled video call with your assigned MSF Project. Please always accept cases allocated to you, as this signals the MSF Project team that you have seen the case and are preparing for your call.

• Related Articles

• Specialist User Manual: Case Management Service

  Click on the image below to view the User Manual:

• What should I do if I believe another type of specialists should be added to the case I’m working on

  If you believe a second opinion to guide your response might be helpful on a case, you can write a comment in the case letting the Clinical Case Coordinator (CCC) know which specialty or specific specialist you think should be added. Note: If you are ...

• Specialist Guides: Clinical Case Discussion (CCD)

  Find information and guides related to Clinical Case Discussion (CCD) service in the attachments below

• Why can’t I find the case I am looking for?

  If you have logged in to your account and you can’t find the case you are looking for, please ensure that you have clicked the tab called CASES: When you log in to your account, by default you will arrive at the “TO-DO” page, which shows you the ...

• MSF Pediatric Care Clinical and Therapeutic Guidelines EN

  Click on the attachment to access the MSF Pediatric Care Clinical and Therapeutic Guidelines: