My account is blocked, how do I unblock it?
If you see the following error message when trying to login
to your account, it means your account has been blocked:

This happens when you’ve attempted to log in with the wrong
password too many times.
To unblock your account, contact us by sending an
email to telemedicine@toronto.msf.org,
or click Contact Us below. In the description of your email, please just notify us that your account has been blocked.
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Specialist User Manual: Case Management Service
Click on the image below to view the User Manual:
Why can’t I find the case I am looking for?
If you have logged in to your account and you can’t find the case you are looking for, please ensure that you have clicked the tab called CASES: When you log in to your account, by default you will arrive at the “TO-DO” page, which shows you the ...
How do I change the language of the Telemedicine Platform?
Step 1: Log in to your account, click the menu in the top right corner of your screen, and click User Profile Step 2: Click the Language drop down menu, and select the language you would like to change the platform to: Step 3: To save your changes, ...
Why am I seeing an error message that says “Insufficient rights” when I try to log in?
You may see the error message below when trying to login to your account: To login, try the following the steps below: Step 1: Open a Private/Incognito browser window Chrome Browser: Open Chrome as you normally would and click the three dots in the ...
I am unavailable to answer cases right now, how do I update my profile?
It is extremely important to mark yourself as unavailable when you are unable to accept new cases. Updating your availability allows Clinical Case Coordinators to allocate cases only to available specialists, eliminating unnecessary delays for a ...