How long will it take to receive a response from a specialist?

The average time for a first response to a case is 24 hours, though this can vary depending on the amount of details provided, case complexity, and the types of medical subspecialties needed.

You can tick the “Urgent” checkbox when you create a case to alert the case coordinators, however this does not guarantee that the case will be answered more quickly.

• Related Articles

• User Manual: Case Management Service

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• How do I save my case as a draft so I can finish it later?

  If you would like to save a copy of your case and come back to it later, you can save the case as a Draft. To save your case as a draft: click SAVE at the top of the case form. Clicking SAVE will allow you to come back to it later and add more ...

• How do I add a comment or attachment to a case?

  To add additional information to a case you’ve uploaded, or to respond to a specialist, follow the instructions below: Step 1: Open the case and scroll down to the Comments section Step 2: Type your comment in the box Step 3: If you want to add an ...

• How do I close a case?

  When do I close a case? A case should be closed when no further discussion is required. This may occur when the case no longer requires specialist input, or simply because the patient has left the facility and there will be no further updates to the ...

• I forgot my password, how do I reset it?

  Step 1: Go to the Telemedicine platform: https://connect.telemed.msf.org Step 2: Click Forgot password? Step 3: Enter your email address and click Submit Step 4: You will receive an email from msf@parsys.com with a link to reset your password. The ...