Why am I seeing an error message that says “Insufficient rights” when I try to log in?

You may see the error message below when trying to login to your account:

To login, try the following the steps below:

Step 1: Open a Private/Incognito browser window

Chrome:

1. Open Chrome as you normally would and click the three dots in the top right corner of your screen
   
2. Click New Incognito Window 

Firefox:

1. Open Firefox as you normally would and click the three lines in the top right corner of your screen 
   
2. Click New Private Window

Safari:

1. Open Safari as you normally would and click File in the top left of your screen
   
2. Click New Private Window
   

Step 2: Once you have opened the private/incognito browser, Copy & Paste the following URL into the URL bar: https://connect.telemed.msf.org

Step 3: Enter your account credentials as normal and login

*If you are able to login successfully following these instructions, we recommend clearing the cache on your browser to avoid this issue in the future (for instructions, click here: Clearing Cache Instructions)

*If you are NOT able to log in following these instructions, email us at telemedicine@toronto.msf.org, or click the Contact Us button below

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