Frequently Asked Questions
What should I do if I believe another type of specialists should be added to the case I’m working on
If you believe a second opinion to guide your response might be helpful on a case, you can write a comment in the case letting the Clinical Case Coordinator (CCC) know which specialty or specific specialist you think should be added. Note: If you are ...
How do I learn about the resources and facilities available in an MSF project?
When responding to a case, it’s important to understand the resources, equipment, and medications available to the project staff. To review the Project Details, open a case, and click the blue link with the project name located at the top of the ...
What should I do if I’m not able to respond to a case?
If you are unable to respond to a case without reasonable delay, you should REFUSE the case so it can be re-allocated to another specialist. If you are unable to respond to a case because you are on holiday or leave, you should mark your profile as ...
Why can’t I find the case I am looking for?
If you have logged in to your account and you can’t find the case you are looking for, please ensure that you have clicked the tab called CASES: When you log in to your account, by default you will arrive at the “TO-DO” page, which shows you the ...
How do I change the language of the Telemedicine Platform?
Step 1: Log in to your account, click the menu in the top right corner of your screen, and click User Profile Step 2: Click the Language drop down menu, and select the language you would like to change the platform to: Step 3: To save your changes, ...
Why am I seeing an error message that says “Insufficient rights” when I try to log in?
You may see the error message below when trying to login to your account: To login, try the following the steps below: Step 1: Open a Private/Incognito browser window Chrome Browser: Open Chrome as you normally would and click the three dots in the ...
How do I open a DICOM file?
To view DICOM files posted on the Telemedicine Platform, please follow the steps below: 1. Download the folder or file posted by the project If the folder is zipped, extract the files using 7-zip 2. Using Google Chrome or Firefox, navigate to: ...
Who can I contact regarding the use of MSF Telemedicine data for my research?
All information shared in the Telemedicine platform is confidential and should not be used for any alternative purposes without authorization. If you wish to use any data for research or other purposes, please send an email to ...
I am unavailable to answer cases right now, how do I update my profile?
It is extremely important to mark yourself as unavailable when you are unable to accept new cases. Updating your availability allows Clinical Case Coordinators to allocate cases only to available specialists, eliminating unnecessary delays for a ...
How do I clear the cache on my browser?
Below are the instructions for clearing cache on Chrome, Firefox, and Safari browsers. Chrome: 1. On your computer, open Chrome. 2. Click the three dots in the top right corner of your screen 3. Click More tools > Clear browsing data. 4. At the top, ...
My account is blocked, how do I unblock it?
If you see the following error message when trying to login to your account, it means your account has been blocked: This happens when you’ve attempted to log in with the wrong password too many times. To unblock your account, contact us by sending ...
I forgot my password, how do I reset it?
1. Go to the Telemedicine platform: https://connect.telemed.msf.org 2. Click Forgot password? 3. Enter your email address and click Submit 4. You will receive an email from msf@parsys.com with a link to reset your password. The link will expire after ...